Artists Looking for Buyers
Help, I can't login to my account!
Try resetting your password via the 'Forgot your password' link on the login page. If it says there's no account with your email address you may have been ordering without logging in, or your last order was before we moved to our new shop. You can place your order without an account, then create one during checkout if you wish.
Do your cards come with envelopes?
Yes. All our cards come with envelopes and outer wrappers to protect them from damage.
Can I place an order by phone?
If you would prefer to place your order by phone, please give us a call on +44(0)1749 321001.
How do I know your website is secure?
The entire website is encrypted to protect your privacy. You can confirm this by looking for the padlock icon in your browser.
Is everything on your website in stock now?
The checkout will not allow you to order more than the number of items we have in stock unless the information for a particular product indicates that the item is ordered upon request, or printed-to-order.
What are Print-to-Order prints?
Print-to-Order prints are very high quality, long-lasting prints which are only printed when they are ordered. As this takes time (due to the production and drying period), they may take up to five working days to ship. Click here for more information.
Do your offer any discounts?
We no longer have a standard basket total discount, but we do offer discount codes occasionally. When available, these will be announced via our newsletter and on social media.
How do I pay for my purchases?
Payment can be made securely online using your credit or debit card. We also accept PayPal. If you'd prefer to pay by bank transfer, please contact us with your order details (your name, address, email address and items you'd like to order) and we'll sort out your order for you.
Please note we are not liable for any charges levied by your bank/card issuer for any reason.
We are not registered for UK VAT, therefore VAT is not added to our prices.
How much will it cost to deliver my order?Click here for delivery details.
When will I receive my order?Click here for delivery details.
Can I get my order delivered to an address different to my billing address?
You may choose to send your order to a different address to your billing address. However, your billing address must match your credit card billing address, or if paying via PayPal you should have a confirmed address. We reserve the right to cancel an order if it fails our fraud detection procedures.
Do you deliver to my country?
My order hasn't arrived or has arrived damaged. What do I do?
If your order hasn't arrived, before contacting us we recommend you speak with your local sorting office in case they've already tried to deliver it, and to your neighbours in case it has been left with them. Please note that we will not send out a replacement order until 20 working days (25 working days for overseas orders) have passed since the order was dispatched.
To make a claim in respect of goods not received or damaged in transit, you must contact us regarding your claim via post or email not later than 20 working days from the date (25 working days for overseas orders) we confirm goods have been dispatched to you. Once this period has passed, all liability for goods passes to you, the customer, and we will not accept any liability for such claims.
What do I do if I have a problem with my order?
We hope you will be happy with your purchase. However, we promise you that if you are not 100% happy with any item you have purchased from us, simply notify us in writing (via email is fine) within 14 working days of receipt, take reasonable care of the item and return it in its original packaging (if possible), for a full refund to be paid within 14 days. Please note that the costs of returning goods to us will be paid for by you, unless the goods are faulty or have been sent in error.
If we have sent goods in error, they remain our property. Please notify us for return instructions.
If you are unhappy with our products or any part of our service, we would like to know! We will respond to complaints about any product or service we supply within 5 working days.
How do I contact you?
We can be contacted via our online form (click here for our online form), via telephone on +44(0)1749 321001, or via post at the following address:
Needs to be Seen Limited,
23, Stanley Road,
Can I collect my order?
Our premises do not have a shop you can browse, nor will we sell items from the door under any circumstances. (We have a good relationship with our neighbours - we'd like to keep it that way!) Orders are strictly via the Internet or telephone only.
How do I unsubscribe from your newsletter?
Click the unsubscribe link in any newsletter you have received from us, or the link in the email sent to you when you signed up to receive our newsletter. If you are unable to find either of these, please email us using the email address you signed up with.
I've designed some greetings cards. Would Moondragon Cards be interested in purchasing them?
I'm a retailer. Do you sell your products at wholesale prices?
Some of our products are available to buy wholesale. Please visit our wholesale site by clicking here.