Refund policy

My order hasn't arrived or has arrived damaged. What do I do?

Please allow 10 working days for delivery from date of dispatch (20 days if you're overseas). If your order still hasn't arrived after then, please contact us. But please try speaking with your local sorting office first in case they've already tried to deliver it, and to your neighbours in case it has been left with them. 

What do I do if I need to return my order?

We hope you will be happy with your purchase. However, we promise you that if you are not 100% happy with any item you have purchased from us, simply notify us in writing (via email is fine), take reasonable care of the item and return it in its original packaging (if possible) within 30 days, for a full refund. Please note that the costs of returning goods to us will be paid for by you, unless the goods are faulty or have been sent in error. There is no restocking fee.

If we have sent goods in error, they remain our property. Please notify us for return instructions.